Last updated: November 4, 2026
This Privacy Policy explains how web-b828340d.apps.deployon.pro ("we", "us", or "our") collects, uses, stores, and protects personal information through our customer messaging and support platform.
Our platform uses self-hosted Chatwoot to manage customer conversations from services including Facebook Messenger and Instagram.
1. Information We Collect
Depending on how you interact with our platform, we may process:
- Name and profile information.
- Facebook Page and Instagram account identifiers.
- Messages and conversations sent to connected business accounts.
- Attachments, images, and files shared in conversations.
- Contact information voluntarily provided by customers.
- Technical information such as timestamps and interaction metadata.
2. How We Use Your Information
We process information for the following purposes:
- Receiving and responding to customer messages.
- Managing Facebook Messenger and Instagram conversations.
- Providing customer support services.
- Assigning conversations to authorized support agents.
- Maintaining and improving our platform.
- Protecting our services against unauthorized access and abuse.
3. Facebook and Instagram Integration
Our platform integrates with Meta services, including Facebook Messenger and Instagram, using Meta's official APIs.
When a business connects its Facebook Page or Instagram account, the platform may receive and process messages, profile information, account identifiers, and related information necessary to provide messaging functionality.
Information received through Meta APIs is used only for purposes consistent with the functionality of our messaging platform and applicable Meta Platform Terms and Developer Policies.
Meta services are also governed by Meta's own privacy policies: Meta Privacy Policy.
4. Data Storage and Security
Our platform operates using a self-hosted Chatwoot installation. Customer conversations and related information may be stored on infrastructure managed by us or our hosting providers.
We implement appropriate technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.
5. Data Sharing
We do not sell personal information.
Information may be accessible to authorized employees, agents, business account administrators, and service providers when necessary to operate and maintain the platform.
Information may also be disclosed when required by law or necessary to protect our legal rights and platform security.
6. Data Retention
We retain personal information only for as long as necessary to provide our services, fulfill legitimate business purposes, comply with legal obligations, and resolve disputes.
Retention periods may depend on the connected business, applicable agreements, and legal requirements.
7. Data Deletion
Users may request deletion of their personal information by contacting us using the email address provided below.
Business account administrators may also request deletion of customer conversation data associated with their accounts.
We will review and process valid deletion requests in accordance with applicable laws and relevant data retention obligations.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information.
- Object to or restrict certain processing activities.
- Withdraw consent where processing relies on consent.
9. Third-Party Services
Our platform may rely on third-party infrastructure and integrations, including hosting providers and Meta services. These providers may process information as necessary to provide their respective services.
10. Children's Privacy
Our platform is not intended to knowingly collect personal information from children in violation of applicable laws. If you believe a child has provided personal information improperly, please contact us.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be published on this page with an updated revision date.
12. Contact Us
If you have questions about this Privacy Policy or wish to request access to or deletion of your personal information, contact us:
Company: web-b828340d.apps.deployon.pro
Email:
privacy@web-b828340d.apps.deployon.pro
Website: web-b828340d.apps.deployon.pro